Last updated: July 16, 2026. This policy describes how Crums processes lint rollers and hair removers for customers in Germany.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
Orders are handled, fulfilled, and shipped Monday-Friday. Orders placed before 2:00 PM (GMT+01:00) Central European Standard Time (Berlin) enter review that business day; later orders enter review the next business day. Handling Time / Processing Time is 1-3 Business Days. Standard transit is 7-13 Business Days after dispatch, producing a total estimated delivery time of 8-16 Business Days. Business Days exclude weekends and public holidays observed in Germany.
SHIPPING COST
Free Shipping on all orders within Germany. No minimum purchase required. Standard Shipping is displayed as $0.00 USD at checkout, with no separate handling charge.
DELIVERY AREA
Currently, we only ship to addresses within Germany. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO). Customers should verify the recipient name, street, building or unit, postal code, city, and telephone number before payment.
SHIPPING METHODS & COURIERS
Tracked delivery may be handled by Deutsche Post, DHL, DPD, GLS, or UPS according to parcel dimensions, destination, and service availability. Handles, rollers, refill cores, covers, and cleaning bases are checked against the order and cushioned to limit movement.
ORDER TRACKING
The dispatch email identifies the assigned carrier and tracking number. Customers can enter the number on the carrier's official website. The first tracking scan may require one business day to appear.
DELIVERY SUPPORT
For a delayed scan, damaged parcel, missing delivery, or address question, email care@crums.shop with the order number and relevant photographs. Crums will review the carrier record and provide the available next step.